Shipping Policy for Treating The Root Cause

Last updated: 06/28/2025

 

International shipping is not available at this time. 

 

After I place my order, how long before it ships?

We process all orders within 1-3 business days. Business days are counted as Monday-Friday, excluding any major holidays.

 

Will I receive a tracking number?

Yes. We do not provide any support for packages once they are shipped. We only provide tracking information. Once shipped, it is your responsibility to track the package and contact your local post office for any issues. 

 

Why is the tracking number not working?

It may take up to 24 hours for the tracking information to display on the carrier’s website. 

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What happens if my package is lost or stolen?

Once the order has shipped, Treating The Root Cause is not responsible for lost or stolen packages that were marked as delivered. Please contact the carrier for any information regarding the delivery.

 

What happens if the package gets returned to sender?

We will contact the customer as soon as the package is received back at our facility, if we do not receive a response within 14 business days, the package will be discarded and no refund or replacement will be issued.  For situations where the customer provided an incorrect shipping address and the package is returned to us for that reason, then the customer is responsible for any additional shipping charges to have the package reshipped to the correct address.

 

What happens if my package does not arrive in the estimated timeframe?

All time estimates are not guaranteed. Potential delays including but not limited to high volume of orders, postal service problems, weather and/ or road conditions are outside of our control. If there are any issues during delivery that cause a delay, no type of refund or credit will be issued.